Policy

For Customers in Singapore:
We highly recommend in-store pick-up for local customers. Same-day pick-up can be arranged upon request. Alternatively, we will ship your order within 7 days of confirming your payment. Please note that shipping costs are not included, and we cannot be held responsible for any damage incurred during shipping.

For Customers in Mainland China:
Please reach out to us via email or WeChat for shipping arrangements. Shipping costs are not included in the order total.

For International Customers:
We ship directly from Singapore using SingPost to most countries and regions worldwide. Shipping costs vary depending on your location and are not included in the order total. For packages that are exceptionally large or heavy, additional shipping charges may apply. Kindly email us with your order details, and we will provide a manual estimate of the shipping cost.

We include shipping insurance to cover the full value of your goods. If you prefer not to include insurance, please inform us via email.

Kindly note that we are not responsible for any damage incurred during shipping.

We accept Paynow, credit card, Paypal, Wechat, and Alipay payments.

Please note that your package may be subject to local import duties, VAT, or tariffs. Payment of these charges is the sole responsibility of the recipient. Customs policies can vary significantly between states and countries. We strongly recommend checking the specific requirements in your country or region prior to placing an order.

For Customers in Singapore:
We do not accept returns once a package has been shipped, except in cases of defective products or incorrect items. Please note that returns or exchanges are not accepted for items that have been used or for reasons of customer convenience. We encourage you to carefully review the product details before placing your order.

Ensure you inspect your order upon delivery. If you receive a defective product or the wrong item, please contact us within 2 days of receipt. Include the following details in your email: order number, name, address, photos of the product(s), reason for the exchange, and a description of the issue.

For International Customers:
For overseas orders, we regret that cancellations or returns cannot be accepted, except in cases of defective products or incorrect items.

Thank you for your understanding.